Legal

1. Introduction

VetBills ("we", "us", "our") operates the website vetbills.boo (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Submit a contact form (name, email, message content)
• Leave a review on a veterinary practice listing
• Save veterinary practices to your favourites

Information Collected Automatically

When you access our Service, we may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns
• Search queries including postcodes and radius selections

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service, including postcode-based search functionality
• Process your account registration and manage your profile
• Send you responses to enquiries submitted through contact forms
• Improve and optimise the Service based on usage patterns
• Detect and prevent fraudulent or abusive activity

4. Data Sharing and Third Parties

We may share your information with:

• postcodes.io: We send postcode data to this free UK government API to convert postcodes into geographic coordinates for radius searching. No personal data is transmitted.
• Hosting Provider: Our website is hosted on managed WordPress hosting. Your data is stored on their servers subject to their security measures.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Account data is retained until you delete your account. Search logs are retained for analytical purposes and anonymised after 12 months.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Request portability of your data

To exercise these rights, please contact us at shanuka.tissera@gmail.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at shanuka.tissera@gmail.com.